CONNECTING PEOPLE TO CARE
People Served
In FY 2025, LifeWays served 7,159 individuals.
Individuals Served by County of Residence
* Refers to individuals served who reside outside of our counties of responsibility and their county of responsibility paid for the service.
LifeWays Screenings
ACCESS BRIEF SCREENINGS
Brief screens in Access are done for individuals requesting treatment. These screenings are the first step to beginning services at LifeWays. In FY 2025, 3,757 brief screens were completed.
Jackson County
brief screenings completed.
2,627
Hillsdale County
brief screenings completed.
1,130
CRISIS PRE-SCREENINGS
Pre-screens in Crisis Services are done to determine the need for inpatient placement. In FY 2025, 1,973 pre-screens were completed.
1,466
Jackson County
crisis pre-screenings completed.
479
Hillsdale County
crisis pre-screenings completed.
28
Out-Of-County
crisis pre-screenings completed.
ANONYMOUS ONLINE SCREENINGS
LifeWays offers an anonymous online mental health screening on their website. This screening directs individuals to services once completed. Since beginning a new screening in May 2025, 284 online screenings were completed. The following are the top 4 screenings completed.
Depression Screen
86% resulting in “severe risk.”
61
Wellbeing
88% resulting in “moderate to severe risk.”
56
Anxiety Screen
75% resulting in “severe risk.”
42
Bipolar Screen
92% resulting in “severe risk.”
33
CENTRAL MICHIGAN 2-1-1 DATA
The Central Michigan 2-1-1 Program is a partnership of United Way and LifeWays. LifeWays employs and provides in-kind services for Central Michigan 2-1-1 staff.
Top Five 2-1-1 Referrals for Jackson County
Top Five 2-1-1 Referrals for Hillsdale County
Total Calendar Year 2024 Calls By County
Integrated Health Improves Lives
ABOUT INTEGRATED HEALTH
LifeWays’ Integrated Health Clinic provides personalized care services that include:
A supportive care team working with each other on behalf of the consumer
Special attention for each consumer’s specific needs
Education for consumer’s on how to manage their health conditions
Care coordination
Behavioral health care
Primary Medical Care Services (physicals, sick visits, chronic care, etc.)
Resource navigation
Program availability: Available to anyone receiving services with LifeWays or its service providers.
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4,678
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PRIMARY CARE PHYSICIAN CLINIC VISITS
SCREENINGS COMPLETED
The Integrated Health Clinic uses Social Determinants of Health (SDoH) screenings. This screening looks at the nonmedical factors that influence health outcomes.
REFERRALS TO RESOURCES COMPLETED
CONSUMER SATISFACTION
LifeWays periodically surveys its consumers to determine their level of satisfaction with services. LifeWays also receives survey data from a standardized survey that is distributed by the provider network to consumers they are serving.
ADULT SURVEY
% who strongly agree or agree.
Staff were willing to see me as often as I felt it was necessary.
84%
I felt comfortable asking questions about my treatment, services, and medication.
87%
I like the services that I received.
88%
The location of services was convenient.
89%
YOUTH SURVEY
% who strongly agree or agree.
Staff spoke with me in a way I understood.
95%
Staff treated me with respect.
86%
I participated in my child’s treatment services.
88%
I have people that I am comfortable talking with about my child’s problems.
83%
I helped choose the goals in my child’s treatment plan.
90%