RECIPIENT RIGHTS
Your Rights Matter!
The Recipient Rights Office advocates for people who receive mental health services and for applicants, by offering recipient rights protection. The Recipient Rights Office meets these requirements through prevention, training, monitoring, and complaint resolution. See the Recipient Rights Photo Book booklet to see examples of your rights.
When you receive mental health services from LifeWays and our Provider Network, your rights are guaranteed by Michigan’s Mental Health Code, other provisions of law, and the Constitutions of Michigan and the United States.
Download a copy of Your Rights When Receiving Mental Health Services in Michigan, distributed by the Michigan Department of Health and Human Services (MDHHS).
Know Your Rights
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Access Rights
You have the right to receive mental health and substance abuse care regardless of age, sex, sexual preference, national origin, race, or religion.
You have the right to appropriate treatment, to ask questions about your treatment, to know the cost of your treatment, and to ask for changes in your treatment.
If treatment is denied, you have the right to a second opinion.
Unless you are under a Court Order, you have the right to refuse treatment.
Personal Rights
You have the right to be treated with respect and dignity.
You have the right not to be abused or neglected.
You have the right to manage your own affairs unless a Court has determined otherwise.
You have the right not to be discriminated against.
You have all the constitutional and civil rights afforded to other citizens.
Rights of Choice
You have the right to Person-Centered Planning.
You have the right to choose a provider from our network
You have the right to information about the qualifications and performance of our providers.
You have the right to confidentiality.
You have the right to information in your record.
You have the right to know about your diagnosis and care.
You have the right to an interpreter if you are hearing impaired or do not speak or understand English.
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You have options when it comes to concerns about your rights.
You can ask someone at our front desk to speak to someone in the Office of Recipient Rights.
You can also call or write the Office of Recipient Rights.
Address: 1200 N. West Ave., Jackson, MI 49202
Hours: Monday - Friday 8 a.m. - 5 p.m.
Recipient Rights Staff
Ashlee Griffes, Recipient Rights Officer - (517) 796-4516
LaShanda Walker, Recipient Rights Specialist - (517) 796-4527
Rachel Henry, Recipient Rights Specialist - (517) 780-3325
Audra Hornbeck, Administrative Assistant - (517) 789-1237
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Links to the current Your Rights books:
Link to MDHHS podcasts about your rights:
More Downloads & Resources
Abuse & Neglect | Requirements for Reporting
Recipient Rights Check Request Form
Recipient Rights Complaint Form
Whistleblower's Protection Act
Your Right to Vote
(Coming Soon) Are you registered to vote - Hillsdale County
(Coming Soon) Are you registered to vote - Jackson County
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Recipients Rights Advisory Committee (RRAC)
Purpose: LifeWays Board appoints a Recipient Rights Advisory Committee consisting of primary consumers, family members, and community members representing various perspectives of the Board, in accordance with the Michigan Mental Health Code.
Would you like to become a member of RRAC? Click here to download the application or contact the Recipient Rights office at (517) 789-1237 for more information.
For more information on the Recipient Rights Advisory Committee, please see the RRAC Charter.
CLICK HERE to download PDF -
CLICK HERE for information on Recipient Rights orientation and the Recipient Rights annual training for LifeWays employees and providers.