MOBILE CRISIS
Support where it is needed most.
A team of licensed clinicians and trained responders who:
Are trained to work with youth and adults experiencing a behavioral, emotional, or psychiatric crisis.
Arrive on-site at home, school, or any safe community spot.
Provide crisis intervention, clinical assessment, safety-plan development, and short-term stabilization.
MOBILE CRISIS IS…
It is the goal of the Mobile Crisis team to:
Keep individuals at home and in their communities rather than in ER or inpatient.
Connect individuals and families to therapy, tools, programs, and supports.
Promote training to strengthen coping skills.
Facilitate in-patient stays only when absolutely necessary.
Have more care delivered in the least restrictive setting.
GOALS
What you can expect:
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Phones are answered by staff 24-hours a day.
Main Line: (517) 789-1209
Crisis Line: (517) 789-1200
24/7 Crisis: 1 (800) 284-8288
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Triage and phone support begin immediately. If an on-site visit is needed, the mobile team deploys 7 a.m.-7 p.m. and arrives within county response times.
County response times: Arrive on-site within one-hour in Jackson County or two-hours in Hillsdale County.
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We assess risk, de-escalate, and develop or update a safety plan while staying until everyone is safe.
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The Mobile Crisis team will check-in to ensure services are in place and goals are met.
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Adults, parents, caregivers, or schools.
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A school may request our team. However, parent/guardian permission is required before we respond.
De-Escalation Hot Points
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Remove sharp objects, lock away medication. Position yourself between individual and exits only if needed. Call 911 if anyone’s in immediate danger.
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Take one slow breath in, count to four, exhale to six. Your calm body language sets the tone.
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Ask, “Would you like to sit, stand, or step outside for air?” Choice restores control.
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Repeat their words back, “I hear you’re upset about...” This validates feelings without debate.
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Say, “Let’s just get through the next five minutes together.” Small horizons feel attainable.
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Hand them a stress ball, fidget, or favorite hoodie. Familiar textures ground anxious minds.
Billing + Consent
All are served regardless of insurance. If insurance is available, it will be billed; some plans may leave a balance.
Services requested by a school require parent/guardian consent before our team can respond.
There is no charge for uninsured individuals.